" The tour guide was very... "Mr. Harsh Vardhan Sethi" The tour guide (Ms Thoa) was really... "Mr. David Falvey
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| Frequently Asked Question |
A: In our web site we provide many package tours which you could choose from. In any cases you do not find any trip fit you just click on customize trip and fill up the form to tell us what you have in mind, our travel expert will create a vacation program just for you.
A: You can select your preferred trip and click on "Book this trip" on the program you are viewing at. Our booking form wizard will automatically call the trip name, and ask you to fill out some fields for information. Once completed filling the form click Submit to send us your enquiry or Reset to cancel what you have filled up. Received your reservation request, our sales team will inform you by email regarding your booking received by Jewel Tours, we will immediately make all the necessary reservations in accordance with your request. This will takes about 1-2 business days, and we will send you confirmation message via e-mail with checking your trip code on our website which you can check our booking status from any places which connecting to internet. You also could request to receive booking confirmation by email.
A: Our standard payment policy is 30% deposit of the package value by the time of confirmation you can make payment by telegraphic transfer or credit card (Visa or Master card accept only). The balance of the total package tour price should be paid at least 21 days (twenty one days) prior to the arrival date or on arrival.
A: No, all inclusions and exclusions are mentioned at our final confirmation for your trip.
A: Generally, tipping is not compulsory. If you are satisfied with your guides, drivers, a small gratuity is an appropriate way in which to show appreciation to them. A: We will have Jewel Tours sign board greeting you at airport
A: We have a strong and multilingual guide team coming from all regions of the country. They are chosen for their professionalism, rich knowledge, commitment, personal ties with the country and region and ability to inspire and communicate with you. They will be your dedicated friends during and after your trip. Many of our customers still exchange email with them long after their trip. You can find tour guide for your vacation by log in your checking trip code 14 days prior to arrival date.
A: We provide you safe and comfortable means of transportation as our best. The popular transportation in Asia are Toyota, Huyndai, Daewoo, Ford. All the transportation provided with air-conditioning and driver.
A: If you need to extend your stay for any reason, it is relatively easy to apply for a visa renewal at present. The first renewal costs around $25-30 (including a handling fee) and takes three working days to process (please note that government offices are only open Monday to Friday). The maximum period you can ask for is 30 days and it costs the same whether you ask for 1 day or 30 days. A second 10-day extension is possible at a cost of around $35-40. For this second extension you will be asked to show an air ticket dated after the expiry of your visa.
A: For those who travel with JEWEL TOURS, we can arrange the visa approval letter allowing them to obtain visa on arrival at Noi Bai Airport in Hanoi, Danang Airport in Danang, Tan San Nhat Airport in Ho Chi Minh. To apply for visa you require provide us your personal information, After 3 or 4 working days, we will send you the visa approval letter by email or fax. You will use the visa approval letter for your departure to Vietnam. On arrival airport you must show the visa approval letter to immigration office in order to get visa stamp.
A: At the time of writing, no vaccinations are required for Vietnam (with the exception of yellow fever if you are traveling directly from an area where the disease is endemic). However, typhoid and hepatitis A vaccinations are normally recommended, and it is not worth checking that you are up to date with boosters for tetanus, polio etc. Other injections to consider, depending on the season and risk of exposure, are hepatitis B, Japanese encephalitis, meningitis and rabies. It is best to discuss these with your doctor.
Malaria is present in Vietnam. However, at the time of writing both Hanoi and HCMC have very low incidences, while the northern delta and coastal regions of the south and centre are also considered relatively safe. The main danger areas are the highlands and the rural areas, where Plasmodium falciparum, the most dangerous strain of malaria, is prevalent. Your doctor will advise on which, if any, anti-malaria tablets you should take.
If you do fall ill, pharmacies in Hanoi and HCMC stock a decent range of imported medicines (check to make sure still in valid). Both these cities also now have good, international-class medical facilities. Elsewhere, local hospitals will be able to treat minor ailments, but for anything more serious head back to Hanoi or HCMC
A: The most important thing is to make sure your Vietnam visa is stamped with the correct dates. The standard tourist visa is valid for a period of up to 30 days Processing normally takes between a week and ten days, Visa exemption for Oversea Vietnamese since 1 December 2007 and some other nationalities. You can contact us for updated.
A: It is advised that travelers should have some form of medical insurance before arriving Vietnam. Although there are several international medical clinics in Hanoi and Ho Chi Minh City, generally the country still lacks adequate medical care for serious illnesses and injuries, especially in other areas. Therefore, we advise that travelers have sufficient cover for emergency medical care as a precautionary measure
A: The official currency of Vietnam is Dong, which can not be purchased outside Vietnam. The main banks in Hanoi and HCMC can handle a fairly broad range of currencies nowadays, but the dollar is still the most widely accepted. I therefore recommend taking a combination of US$ cash and US$ travelers cheque. Popular credit cards in used American Express, Visa cards, Master cards payment by credit cards you will require to pay about 3% bank fees generally.
Middle range restaurants (Small or medium restaurants serve Vietnamese food and international): To avoid over charge menu should show out rates of each dishes, hot food is highly recommendation. Some of these restaurants may accept credit card. Meals rate from US$5.00 to US$10.00 per person per meal.
Fancy range restaurants (Vietnamese food & International): Most of these restaurants require reserve table in advance, they accept Dong, US$ or credit cards, government tax and services may add on your bill. Meals rate from US$12.00 and up per person per meal.
A: You can change cash and travelers cheque at exchange desks in big hotels and at authorized foreign exchange banks in the main cities. Among the banks, Vietcombank usually offers the best exchange rates and charges the lowest commission (around 1-2%). Note that commission rates are slightly lower if changing travelers cheque into dong rather than dollars. Vietcombank does not levy commission when changing dollars cash into dong, though some other banks do. It is not worth bearing in mind that you get a slightly better exchange rate for $100 and $50 notes than for smaller denominations. When cashing travelers cheque you may be asked for your passport, though this practice seems to be dying out. Outside the main cities and tourist areas, authorized foreign exchange banks are few and far between. So if you are not heading off the beaten path, stock up with enough cash (dollars and dong) to last the trip. Wherever you are, you always find someone willing to change dollars cash into dong, though rates will vary. When receiving dong, you will be presented with a huge pile of notes. Money notes rangings 500,000vnd, 200,00vnd, 100,000vnd, 50,000vnd, 20,000vnd, 10,000vnd, 5,000vnd, 2,000vnd (so bear this in mind when changing $100! Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand
A: Despite government attempts to outlaw the practice, the US$ still acts as an alternative currency which is almost completely interchangeable with the dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in $, though you can pay in dong if you would rather - just check what exchange rate they are using.
For everyday expenses, I recommend carrying a mix of US$ cash and dong. For larger items or when the exchange rate works in your favor, use dollars. For cyclo, local food stalls and small purchases, it is best to use dong. In either case, make sure you always have a stock of small notes so that you do not have to worry about change. |