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| Frequently Asked Question |
A: If you do not find any tour program on our website suit you or you need us to tailor made a tour program just for your group only please click on tailor made tour as your style and fill out all require information, the more information you write us the faster and accurate program we will send back to you. While we process your customize trip our expert may contact you by email, fax or phone. All of your information we keep as privacy for our expert to create your tour program only.
A. STEP BOOKINGS
Choose Services (Step 1) that meets your expectation on our website you may see the tour price is available at First Class (3* hotel) or without simple just click Request with your special interest (Step 2), it will lead you to next page require to fill out your information and choose your prefer accommodation Send (Step 3). You also can email the tour program to you travel partner or friend by Email This Page
24 HOURS CONFIRMED With your details enquiries we will get back to you for details tour program and price within 24 hours, upon your agreement Jewel Tours will process the booking and let you know once your holiday is confirmed (This process take you 24 – 48 hrs depend how long your vacation and how many destinations you are travelling to) ONLINE SUPPORT On the right header you click online support, we always nearby you during working hours (Vietnam time GMT + 7) on Yahoo, Hotmail, Skype or phone us for instant assistant. You also can email us for 24 hours responding Details tour program Indication Tour name: Name of the Tour you are viewing may be change if you request for customized trip combine with other destinations or different activities Tour great: Rating from *; **; ***; ****; ***** more stars are more active tour from easy travel to hiking tour will be *****
Length: The tour length
Departure: If this show daily mean you can request to travel at any date (if it is mentioned any certain day for example Friday means you need to arrival on Friday to meet all mentioned activities and sight seeing in the tour)
Minimum group: Mean you have 2 persons in the group can travel with mentioned tour price, if your group are not match in the group size need to request us by email, phone or fax.
Q: How do I pay for the trip? A: You can make payment by Credit card or wire bank transfer to Jewel Tours. More information at booking condition
A: Some tippings is not compulsory. If you are satisfied with your guides, drivers as well as other services tipping should be as bellow A: As popular we arrange station guide for every group who will understand the most of their region as well as to save your cost. Only if you request a tour guide for your trip, he or she will be come the tour leader as well as tour guide of the trip but in some area we still use local guide to going with you. You can find tour guide for your vacation by log in your checking trip code 14 days prior to arrival date.
A: On your arrival you are suppose to see the Jewel Tours sign board greeting you at airport (After the custom office board). Incase of you do not find anyone meet you at the airport you should contact our office immediately to +84.43.9746373 or +84.913216684.
Q: What about transportation? A: We provide you safe and comfortable means of transportation as our best, the popular transportation in Asia are Toyota, Huyndai, Daewoo, Ford. All the transportation provided with air-conditioning and driver.
A: If you need to extend your stay for any reason, it is relatively easy to apply for a visa renewal at present. The first renewal costs around $25-30 (including a handling fee) and takes three working days to process (please note that government offices are only open Monday to Friday). The maximum period you can ask for is 30 days and it costs the same whether you ask for 1 day or 30 days. A second 10-day extension is possible at a cost of around $35-40. For this second extension you will be asked to show an air ticket dated after the expiry of your visa.
Q: How I can get Vietnam visa on arrival? A: For those who travel with JEWEL TOURS, we can arrange the visa approval letter allowing them to obtain visa on arrival
A: At the time of writing, no vaccinations are required for Vietnam (with the exception of yellow fever if you are traveling directly from an area where the disease is endemic). However, typhoid and hepatitis A vaccinations are normally recommended, and it is not worth checking that you are up to date with boosters for tetanus, polio etc. Other injections to consider, depending on the season and risk of exposure, are hepatitis B, Japanese encephalitis, meningitis and rabies. It is best to discuss these with your doctor.
Malaria is present in Vietnam. However, at the time of writing both Hanoi and HCMC have very low incidences, while the northern delta and coastal regions of the south and centre are also considered relatively safe. The main danger areas are the highlands and the rural areas, where Plasmodium falciparum, the most dangerous strain of malaria, is prevalent. Your doctor will advise on which, if any, anti-malaria tablets you should take. If you do fall ill, pharmacies in Hanoi and HCMC stock a decent range of imported medicines (check to make sure still in valid). Both these cities also now have good, international-class medical facilities. Elsewhere, local hospitals will be able to treat minor ailments, but for anything more serious head back to Hanoi or HCMC. Q: What precautions I need to take? A: The most important thing is to make sure your Vietnam visa is stamped with the correct dates. The standard tourist visa is valid for a period of up to 30 days Processing normally takes between a week and ten days, Visa exemption for Oversea Vietnamese since 1 December 2007 and some other nationalities. You can contact us for updated.
Q: What about medical insurance? A: It is advised that travelers should have some form of medical insurance before arriving Vietnam. Although there are several international medical clinics in Hanoi and Ho Chi Minh City, generally the country still lacks adequate medical care for serious illnesses and injuries, especially in other areas. Therefore, we advise that travelers have sufficient cover for emergency medical care as a precautionary measure.
Q: Should I take my money in cash or travelers cheque? A: The official currency of Vietnam is Dong, which can not be purchased outside Vietnam. The main banks in Hanoi and HCMC can handle a fairly broad range of currencies nowadays, but the dollar is still the most widely accepted. I therefore recommend taking a combination of US$ cash and US$ travelers cheque. Popular credit cards in used American Express, Visa cards, Master cards payment by credit cards you will require to pay about 3% bank fees generally.
A: You can change cash and travelers cheque at exchange desks in big hotels and at authorized foreign exchange banks in the main cities. Among the banks, Vietcombank usually offers the best exchange rates and charges the lowest commission (around 1-2%). Note that commission rates are slightly lower if changing travelers cheque into dong rather than dollars.
Vietcombank does not levy commission when changing dollars cash into dong, though some other banks do. It is not worth bearing in mind that you get a slightly better exchange rate for $100 and $50 notes than for smaller denominations. When cashing travelers cheque you may be asked for your passport, though this practice seems to be dying out. Outside the main cities and tourist areas, authorized foreign exchange banks are few and far between. So if you are not heading off the beaten path, stock up with enough cash (dollars and dong) to last the trip. Wherever you are, you always find someone willing to change dollars cash into dong, though rates will vary. When receiving dong, you will be presented with a huge pile of notes. Money notes rangings 500,000vnd, 200,00vnd, 100,000vnd, 50,000vnd, 20,000vnd, 10,000vnd, 5,000vnd, 2,000vnd (so bear this in mind when changing $100! Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand. Q: Is it better to use dollars or dong for daily expenses?
A: Despite government attempts to outlaw the practice, the US$ still acts as an alternative currency which is almost completely interchangeable with the dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in $, though you can pay in dong if you would rather - just check what exchange rate they are using.
For everyday expenses, I recommend carrying a mix of US$ cash and dong. For larger items or when the exchange rate works in your favor, use dollars. For cyclo, local food stalls and small purchases, it is best to use dong. In either case, make sure you always have a stock of small notes so that you do not have to worry about change. Q: What recommendations do you have about eating in Vietnam? A: There are diversities of restaurant ranging through out Vietnam
Local restaurants (Restaurants with street kitchens): Require food must be hot and well clean place such as Noodle soup, Donuts…rating from US$1.00 to US$3.00 per person per meal. Middle range restaurants (Small or medium restaurants serve Vietnamese food and international): To avoid over charge menu should show out rates of each dishes, hot food is highly recommendation. Some of these restaurants may accept credit card. Meals rate from US$5.00 to US$10.00 per person per meal.
Fancy range restaurants (Vietnamese food & International): Most of these restaurants require reserve table in advance, they accept Dong, US$ or credit cards, government tax and services may add on your bill. Meals rate from US$12.00 and up per person per meal. |
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