Booking Conditions

These booking conditions, combined with our privacy policy and any other written information that we have supplied before we confirmed you booking, are subject to your contract with Jewel Tours. All holiday packages and services provided on our website remain the property of Jewel Tours and are protected by the Vietnam National Tourism Authority (Tourism Department). Please read all of the documents carefully as they depict our respective rights and obligations.
In these booking conditions ‘you’ and ‘your’ refer to all persons named on the booking (including anyone who is added or substituted at a later date). Jewel Tours will also be mentioned as ‘we’, ‘us’ or ‘our’. An official contract will exist between you and us when we have issued an invoice in responds to you booking request.

HOW TO BOOK A TOUR
When you have found your ideal package tour, you can contact us by phone or email to arrange a booking.  Prices are available on the website. However, prices may vary according to your requirements. Please contact us for further details and information.
Email us your inquiry that includes:

  • Stating date
  • Desired holiday duration
  • Tour request
  • Preferred accommodation
  • Estimated budget
  • Special requests 

We will respond within 24 hours and our friendly staff is there to help you to discuss further options with you. When the details are finalized we will complete a tailor made itinerary for you. Upon agreement with the program that we have prepared together, including the prices, we will send you a deposit invoice before we make a booking with the payment due before your arrival.

1. PRICE AND SURCHARGES
All prices on our website, in our brochures and newsletter are accurate at the time of publication.  We reserve the right to change any of these prices that might have a fluctuation due to factors outside of our control. These factors include the cost of fuel, currency fluctuations, landing taxes at airports on embarkation/disembarkation, other taxes and fees at ports). Prices on our website, in our brochures and newsletters are updated regularly. Prior to booking we will give you an up-to-date price for your chosen holiday, including any flight supplements, upgrades or any additional facilities as requested, after the payment is paid in full you have a guarantee that there will be no changes in price of the tour package. There will be no refunds made in any service that are included in the package which are not utilized by you.  

2. TRAVELING WITH CHILDREN
If you are travelling with your children it is your responsibility to ensure that they are fit and healthy so they can participate in your chosen itinerary and that they are supervised at all times during the tour. Jewel Tours is not responsible for any failure to participate in any activity due to your child's health or for the supervision of children on the tour.

2.1 Rates for Children (applicable for ONE child only per booking)
Children under 2 years of age free of charge (Share bed with parents
Children from 3 - 5 years of age charge 25% tour cost (without extra bed) & 50% of tour cost  (with extra bed)
Children from 6 - 11 years 50% of tour cost  (without extra bed) & 75% of tour cost (with extra bed)
Children 12 years of age are charged as an adult (able to share room with adults in 1 extra bed or stay in single room subject charge)

3. HOW TO PAY
Upon agreement with the tour program and costs, we will provide you with a deposit invoice before we process the booking. The deposit invoice that has to be paid is 15% of the total tour cost, which is your guarantee of a provisional reservation. The balance of the total cost of the tour is required no later than 45 days prior to travel date.

If a booking is made within the 45 days prior to departure you are required to make the full payment at the time of the booking confirmation. 

*Any group with more than 8 persons is subject to special conditions.
*For single services like hotel booking, visa application and transportation, require a full payment by the time of booking 

3.1 Payment by money transfer
ASIA COMMERCIAL BANK - HANOI BRANCH
Address:           184 - 186 Ba Trieu Str. Hai Ba Trung, Hanoi, Vietnam
Account name:  JEWEL TOURS.,JSC
Bank accounts: VND: 15453439 | USD: 15453459 | EUR:  69466249 
                         AUD: 113606059 | SGD: 113605319 | GBP: 113739979
Swift code:        ASCB VNVX
International transaction bank fees are paid by the payer

3.2 Payment by credit card or debit card
Payments by credit card are subjected to a charge of 3% of the total cost. You are required to fill in an Authorization form as a part of the payment contract. You should inform your bank about your payment in advance. The payer must be a member of the group that will be travelling with us.

Authorization form information:
Accepted card type: VISA | MASTER | JCB
Name of card
Card number
Expiration date
CVC code (3 digits on the back side of the credit card)

*Credit card and Passport copy might be required by our bank, to ensure the safety of your payment.
*You are able to phone us for CVC code for safety measures. 

3.2.1 Payment by Third party
Upon request the payment can be made by a third party. The payer will have to fill in the authorization form and an approval letter for confirmation of the payment. Both documents have the be signed by the payer.

3.3 Pay by PayPal online
We offer you the option of paying by PayPal. Any payment made through PayPal will be subject to 4% of the total costs. Upon the agreement we will send the invoice to your e-mail for the payment via our PayPal account.

4. SPECIAL REQUESTS AND MEDICAL CONDITIONS OR DISABILITIES
If you have a special request, it must be mentioned at the time of booking. Although we will endeavour to fulfill any reasonable request, we unfortunately cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. The passing of any special request from us to our suppliers will not be a confirmation that said request will be fulfilled. Unless it is specifically confirmed, all special requests are subject to availability. For personal protection, you should obtain confirmation in writing to make sure any special request has been approved.

If you have any medical conditions or disability that might affect your holiday, please inform us before you confirm you booking with us so that we can do anything in our power to assist you in considering the suitability of the arrangements we have planned for your booking. However if you fail to comply us with this information we are not subject to extra costs that might arise should we have to change our booking after we have confirmed said booking.

5. INSURANCE LIABILITY
It is a necessary condition to travel with Jewel Tours, that all travelers are adequately covered by travel insurance prior to arrival. We do not allow travelers without the necessary insurance cover to travel with us. We strongly advise that the insurance covers matters such as personal injury and accidents, medical expenses, evacuation, repatriation, baggage loss, cancellation or curtailment of holiday and personal liability.

Evidence of such insurances should be presented to Jewel Tours on request. In the unlikely event that we do not agree with your type of insurance due to any missing insurance that we perceive as a necessity, we reserve the right to cancel your booking.

We advise you to inform us of the name of your insurance company and its contact details so that we can give a notification on your behalf if you are unable to do so in the unlikely event of an accident occurring.

We are not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the customer.

5.1 Insurance possibilities by us
Travelling with Jewel Tours while having an adequate travel insurance allows for a free insurance possibility that can cover up to US$10.000, which can be included with a package tour. All that is required is a copy of your passport and your request, without the request of this insurance, it will not be included in the package tour.

 6. AMENDMENT
All amendment requests must be received in writing at our office. We will make the changes subject to availability and have the right to charge an amendment fee of US$20 per person to cover our administration costs. In addition to the fee we charge, any alteration, whether a change to an existing booking or a change to another tour or departure date, will also be subject to payment by you of any of the costs imposed by any of the suppliers providing the component parts of the tour. If the trip to which you change to is more expensive than the one you originally booked, a further deposit will also have to be paid. 

7. CANCELLATION AND REFUND

7.1 Cancellation by you
You, or any member of your party, may cancel your tour at any time providing that the cancellation is made in writing. Notice of cancellation will be effective upon receipt of your written communication. You must receive a notice that Jewel Tours has already received your cancellation request. We recommend that you use a recorded delivery as we start to incur costs from the time the trip is confirmed, we will retain your deposit and in addition we will apply cancellation charges as shown below with indicated days prior to the arrival date:

Group from 1 person up to 8 persons (FIT)
45 days: loss of deposit                
15 – 44 days: charge 25% of the total tour cost           
7 – 14 days: charge 50% of the total tour cost 
Less than 7 days: charge 100% total tour cost 

Group from 8 persons and more (GIT)
60 days: loss of deposit             
45 – 59 days: charge of 25% of the total tour cost     
30 – 44 days: charge 50% of the total tour cost    
Less than 30 days: charge 100% total tour cost 

* This cancellation policy is subject to change if there is any special note on the booking confirmation that has been approved and confirmed.
* If canceling a part of the group from the original group size, we have the right to change the quote based on the amended group size.

7.2 Cancellation by us
We reserve the right to cancel the agreement between us for any reason prior to your holiday, whereupon we will refund any payment that you have paid us in full. However after a full payment has been made, we will only cancel the agreement if circumstances beyond our control make it unavoidable.

In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative holiday or tour of equivalent quality, or a full refund of the payment. No additional compensation will be paid over and above the total sum received from you.

If we are forced to cancel your holiday after departure, we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for a good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.

7.3 Refund
If your trip or your services are booked, confirmed and you already made payment to us, then we will process the refund to you only if you send us full documents required at the time you make the cancellation. We will complete your refund documents within 30 days from the date we received your request for refund. If you omit any of the required documents, Jewel Tours have the right to reject your refund request.

8. FORCE MAJEURE 
Compensation however will not be payable if we are forced to cancel for reasons of force majeure. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events mentioned in clause 8.1. If as a consequence of force majeure, Jewel Tours is obliged to curtail, alter, extend or cancel the tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the tour.

8.1 Happenings beyond our control
"Happenings beyond our control” refer to everything that we cannot possibly prevent or control ourselves, such as (by way of example and not by way of limitation) natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the tour. 

9. JURISDICTION AND APPLICABLE LAW
These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by Vietnamese Law. By accepting these Booking Terms and Conditions we both agree that any dispute, claims or other matters which arises between us will be exclusively be dealt with by the jurisdiction of the courts of Vietnam.

10. COMPLAINT PROCESS
If you have any reason to make a complaint during your holiday or tour, you must inform our local representative or your tour guide, and the relevant supplier of the service immediately. If you are not happy with their action or response at the time of complaint, please inform our office in writing, within 35 days of your return home.  We will acknowledge your written notification within 24 hours and aim to provide a full response within 7 working days.  Our aim is to resolve any complaints you may have, but we cannot enforce the matter will be solved by the third party. 

Jewel Tours