FAQs

How do I pay for the trip?

Please refer to the booking conditions that is found on the website under the tab information, which is located at the lower part of the website

How safe is Vietnam?

Contrary to common belief, Vietnam is considered to be one of the safest countries to visit. However; just like in the rest of the world, there might be thieves and pickpockets, both in busy places, and on motorbikes, these activities are most likely to arise in Ho Chi Minh city, but not in Hanoi. During your trip you should be vigilant at all times to avoid these from happening. Therefore; we recommend that you should not bring valuables such as expensive watches and jewelries while you are out and about.

Who can I contact in case of an emergency?

If you encounter any problems during your stay in Vietnam and you need help, please contact our customer service department by dialing the following number: 0986777131 ( Mr. Hung). We will be always available and ready to assist you as soon as possible.

Where can I change money?

We recommend you should change the money as soon as you arrive at the airport, where the banks and ATM are available and convenient with English speaking staff. In case you feel tired after long flight and do not want to change money right away, you can change cash and travelers’ cheques at big hotels or at authorized foreign exchange banks, which are abundant almost everywhere in Vietnam. In addition, wherever you travel to, you’ll always find someone willing to change dollars into VND, though rates will vary. When receiving Dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand for small purchases.

What kind of currency do you recommend?

The official currency in Vietnam is Vietnam Dong, which might be obtained in your own country.  During your stay in Vietnam, we recommend using the local currency (VND) because it is accepted everywhere in this country. It is easier for you to pay for the items that cost less than 1 USD. The USD is also widely accepted as a means of payment in the tourism attractions and the major cities such as Hanoi, Danang, Hoi An, Ho Chi Minh city... However, if you still want to use USD for your daily expenses,we still recommend to use the VND, here is a small trick: when the locals tell you the price of the things you buy, you take off FOUR NUMBERS then divide by TWO to know how much it is in USD. ( 100,000 VND, take off 4 zeros, divide by 2, the value in USD is 5)

Where do you recommend to eat in Vietnam?

It depends on what food you want. You can eat at western restaurants ( French, Italian, Spanish, Jewish...) or Asian restaurants (Vietnamese , Indian , Thai , restaurants, Korean, Japanese...), where they serve their typical dishes. You can also eat Pizza, KFC, Mac Donald, Fish & Chips at food stalls, food chains and cafe's. We recommend trying at least once at a street food restaurant during your visit, which will add to your experiences of Vietnam. The most typical dishes & drinks of Vietnam include: Nem (spring rolls), Pho, Bun (noodles), Bun Cha ( noodles with barbecued pork)

What is the time difference?

Vietnam's timezone is UTC+7 and therefore is 12 hours ahead of New York, 7 hours ahead of London, 6 hours ahead of Paris,1 hour behind Perth and 3 hours behind Sydney.

When is the best time to have a trip to Vietnam?

There are three different climates in Vietnam, which makes it a perfect destination for your holiday, while it may be rainy in one region, it might be sunny in the other. You can inform us of what your interests are, and we will help you find the ideal tour that will suit your needs and preferences.

How about transportation?

While public transportation might be lacking, we have the means to give you international quality of transportation, be it a car, mini-van or bus, we deliver you your desired automobile in which we will take you wherever you want in the most comfortable way. View our selected vehicles click here. Should you have some time off and looking for a thrill, try out one of the motorbike taxi's in Hanoi, you will experience the city as if you were a local.

What kind of person will be my guide?

Jewel Tours offers a strong, professional and multilingual guide team in every destination. These guides are carefully selected for their experience, rich knowledge, excellent language and communication skills, commitment, professionalism, and personalities. Furthermore, these guides can speak the language of your choosing. They are not just there to guide you, but will become your friend, your translator and trusted companion both during and after you trip, which you can call any time, if you require some extra assistance. 

Are there any hidden costs, which are not mentioned? Any tipping required?

Traveling with Jewel Tours will mean everything in your tour package is provided, all the inclusions and exclusions are mentioned on the booking confirmation that will be sent to you. Tipping is not compulsory, however if you want to show your appreciation due to the extra effort your tour guide or driver has delivered, you can show it by giving a small gesture. For your reference as bellow in practice

• Restaurant services: 10% of total bill (If the services charge is not indicated in the bill)
• Boat man: 100.000 VND per trip
• Crew team on board: 300.000 - 400.000 VND per trip (about 15 - 10usd)
• Tour guide: 300.000 - 500.000 VND per day (about 15 to 25usd)
• Driver: 150.000 - 300.000 VND per day (about 7 - 15usd)

Where will I be dropped off following my tour?

After your tour package has been completed, your personal driver will drop you off at the closest international airport, or domestic airport if you'd wish to continue your adventures elsewhere. If you plan to stay longer, and have the required visa to do so, just tell your driver where you want to go.

What time will I return from my tour?

Within your itinerary is all the information about your selected tour, including your time schedule, however the times that are listed are relative, which means there might be small delays.

How do I cancel my tour?

Please refer to the booking conditions

Once I have booked, can I amend my booking?

Yes, amendments are possible, for more information please read the booking conditions

How can I book a tour?

In order to book any tour, you just need to select your preferred tour(s), all tour-related information is available and sufficient by different tabs, and then click “Book this tour” on our website. and everything that follows will speak for itself. We will contact you within 24 hours from the time you have received a confirmation of your inquiry.

Can I have a tailor-made tour?

Jewel Tours offers samples of tours on the website which can be changed entirely based on what your preferences are, email us your inquiry and together will will make a tour 100% tailored to your liking.