Passengers with disabilities - Vietnam Airlines

Vietnam Airlines provides comfort and friendly services to all the passengers - including those with disabilities. Please inform the branch offices of the airlines, or Jewel Tours if you require any special assistance while traveling, and they will help you in any means possible.

The services and conditions of Vietnam Airlines

Wheelchair service 
Wheelchair service (WCHR/WCHS/WCHC) assists disabled or medical passenger who has difficulties to walk or move about on their on, including:

Wheel-chair for Ramp (WCHR) offers passenger who can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft across ramp

Wheelchair for Steps (WCHS) offers passengers who cannot ascend/descend steps, but are able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft and must be carried up/down steps.

Wheelchair for Cabin (WCHC) offers to passenger who is completely immobile. He requires wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat. (this device is accompanied to individual aircraft)

Conditions for acceptance:
WCHR: Prior request is recommended and not limited

WCHS: 24 hours notice is required. Accompanied WCHS is not limited. The maximum number of unaccompanied WCHS passengers allowed per flight is not more than the number of main emergency exit of individual aircraft. WCHC: 24 hours notice is required. The maximum number of accompanied

WCHC passengers allowed per flight is not more than the number of main emergency exit of individual aircraft. The maximum number of unaccompanied WCHC passengers allowed per flight is not more than half the number of main emergency exit of individual aircraft.

These  services are NOT required to have cabin crew accompanied. If the passengers need these services, it is required to book and pay in advance . Accompanied cabin crew service shall be charged separately from other Special services charges and equal to applicable fare respectively to the class of services used.In case highlift cars, loading bridges, other specialized facilities, etc. are not available at departure/destination station or wheelchair is not available on aircraft, passenger fills in this form Consent and Release.

Vietnam Airlines offers “Blind passenger service” to our passengers with vision impairment,  including:

Accompanied blind passengers: Service for blind passenger travelling with his/her escort.
Unaccompanied blind passengers: Service for blind passengers travelling alone. 

Acceptance for carriage:

For accompanied blind passenger:

  • Vietnam Airlines accepts for carriage of accompanied blind passenger as normal passenger
  • Blind passenger service is not required to make service request in advance.

For unaccompanied blind passenger:

  • Passenger contact Vietnam Airlines branches for service request at least 24 hours before departure
  • Vietnam Airlines accepts for carriage of  unaccompanied blind passenger if:

Blind passenger is able to make own way, self- service in all itinerary is accepted.

  • If blind  passenger is accompanied with seeing eye dog, animal as checked baggage procedure must be completed for seeing eye dog. (link to live animal as check baggage).

Accompanying cabin crew service can be ordered  if required. Passenger contact Vietnam Airlines branch office for making request and paying service charge. Advance request is made as follow:

If itinerary involves one or more international sectors, request must be made at least 5 days before departure.

If itinerary involves only domestic sectors, request must be made at least 3 days before departure.

Note: Special services published in Vietnam Airlines website solely apply to flights operated by Vietnam Airlines. If special services on Vietnam Airlines marketing codeshare flights (operated by other airline), chater flights... are needed, passengers are required to contact Vietnam Airlines offices, official agents before ticketing for more assistance.